Black Diamond

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Returns Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at info@abtf.com.au. If your return is accepted, we’ll send you return instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at info@abtf.com.au.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Exceptions / non-returnable items Unfortunately, we cannot accept returns on sale items or gift cards. We also won't accept returns if the goods purchased are damaged due to negligence on behalf of the customer, if the wrong order was placed by the customer, or damage occurred due to not following the product handling and installation instructions.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@abtf.com.au.

Shipping Policy for Australian Best Tiles and Flooring

At Australian Best Tiles and Flooring, we are committed to providing a seamless and efficient shipping experience for our valued customers. Please read our shipping policy carefully to understand the details of our shipping process. 1. Shipping Timeframes: Our standard shipping timeframe is between 4 to 12 business days for deliveries to Melbourne, Adelaide, Sydney, and Brisbane. Please note that these delivery times are estimates, and actual delivery times may vary based on factors such as order volume and shipping address. 2. Shipping Costs: The standard shipping cost is $69 for all orders. Enjoy free standard shipping on orders over $800. 3. Order Processing: Orders are processed and dispatched within 1-2 business days from the date of purchase. You will receive a confirmation email with tracking information once your order has been shipped. 4. Free Shipping Eligibility: Free shipping is automatically applied to orders with a subtotal of $800 or more (excluding shipping costs and any applicable taxes). 5. Shipping Delays: While we strive to meet our delivery timeframes, please be aware that shipping delays may occur due to circumstances beyond our control. These circumstances may include but are not limited to: Adverse weather conditions Roadblocks or transportation disruptions Curfews or restrictions Protests or demonstrations Lockdowns or government-imposed restrictions 6. Communication and Tracking: You will receive timely updates regarding the status of your order via email. A tracking number will be provided so you can monitor the progress of your shipment. 7. International Shipping: Currently, we only offer shipping within Australia. 8. Contact Information: For any inquiries related to shipping, please contact our customer service team at info@abtf.com.au or call 1300238758. Note: Australian Best Tiles and Flooring reserves the right to update or modify this shipping policy at any time. Customers will be notified of any changes through our website or via email. Thank you for choosing Australian Best Tiles and Flooring. We appreciate your business!